Refund policy

Last updated: September 9, 2026

At With the Flow, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return in accordance with the terms below.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be in the same condition in which you received it
Be unworn or unused
Have its original tags, if applicable
Be in its original packaging, when applicable
Include proof of purchase or your order number

Some products may have additional return restrictions based on the nature of the product.

How to Request a Return

To request a return, contact us at support@shopwiththeflow.com with:

Your order number
The item you would like to return
The reason for the return
Photos of the item, when applicable

Return requests are reviewed based on the requirements of this policy and, where applicable, the return requirements of the supplier that fulfills the order.

Do not send an item back before receiving return instructions from us. Unauthorized returns may not be accepted or may experience delays in processing.

If your return is approved, we will provide instructions regarding where and how to return the item.

Return Shipping Costs

For returns requested because you changed your mind, ordered the wrong item, or otherwise no longer want the product, you are responsible for return shipping costs unless we state otherwise.

If you receive an item that is defective, damaged, incorrect, or materially different from what you ordered, contact us as soon as possible. We will review the issue and, when appropriate, provide a replacement, refund, or return shipping solution.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your order arrives damaged, defective, or contains the wrong item, contact us as soon as reasonably possible.

Please include your order number and clear photographs showing the item and, when applicable, the packaging.

We will review the issue and work with you to determine the appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return, including:

Perishable goods
Personalized or custom-made products
Certain personal care or hygiene products
Hazardous materials
Flammable liquids or gases
Gift cards
Items designated as final sale
Products that cannot reasonably be returned due to their nature

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, the fastest option is generally to return the original item, if eligible, and place a new order for the item you want.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

We will process approved refunds within 10 business days. After we issue the refund, your bank or payment provider may require additional time to make the funds available in your account.

If you have not received your refund within 15 business days after we approve it, please contact us.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Because orders may be processed or shipped shortly after purchase, we cannot guarantee that a cancellation request can be completed before fulfillment.

If an order has already been shipped, the request may be treated as a return instead.